Mint Joinery (“we”, “us”, or “our”) is committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website (https://mintjoinery.com.au/) or engaging with our services, you consent to the practices described in this policy.
1. Information We CollectWe may collect and hold the following types of personal information:
Personal Information: Name, address, email address, phone number, and other contact details provided when you engage with us, such as through enquiries, quotes, or service requests.
Payment Information: Credit card details, bank account information, or other payment-related details necessary to process transactions.
Website Usage Data: Information about your interactions with our website, including IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
Project Information: Details related to joinery projects, such as measurements, designs, or preferences you provide.
Other Information: Any additional information you voluntarily provide, such as feedback, survey responses, or communications with our team.
2. How We Collect InformationWe collect personal information:
Directly from You: When you contact us via our website, phone, email, or in person, or when you submit forms, request quotes, or engage our services.
Automatically: Through cookies, analytics tools, and other tracking technologies when you visit our website.
From Third Parties: From business partners, subcontractors, or other third parties involved in delivering our services, where you have provided consent or where permitted by law.
3. Purpose of CollectionWe collect and use your personal information for the following purposes:
To provide and manage our joinery services, including responding to enquiries, preparing quotes, and delivering projects.
To process payments and manage billing.
To communicate with you about your project, updates, or promotions.
To improve our website, services, and customer experience through analytics and feedback.
To comply with legal and regulatory obligations.
For marketing purposes, such as sending newsletters or promotional offers (with your consent, where required).
4. Disclosure of Personal Information, We may disclose your personal information to:
Service Providers: Third parties such as subcontractors, suppliers, or IT providers who assist in delivering our services, subject to confidentiality obligations.
Legal Authorities: When required by law, such as to comply with a court order or regulatory requirement.
Business Transfers: In the event of a sale, merger, or acquisition of Mint Joinery, your information may be transferred as part of the business assets.
We will not share your personal information with third parties for their marketing purposes without your explicit consent.5. Overseas DisclosureYour personal information is primarily stored and processed within Australia. However, some of our service providers (e.g., cloud storage or analytics providers) may be located overseas. If your information is transferred outside Australia, we will ensure it is handled in accordance with the APPs and applicable privacy laws.6. Storage and SecurityWe take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes:
Using secure servers and encryption for online data storage.
Implementing access controls and secure processes for physical and electronic records.
Regularly reviewing and updating our security measures.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies may track your preferences, pages visited, and device information. You can manage cookie preferences through your browser settings. For more information, please refer to our Cookie Policy (if applicable).
8. Your Rights and ChoicesUnder the Privacy Act 1988 (Cth), you have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Opt-Out: Opt out of marketing communications by contacting us or using the unsubscribe link in our emails.
Anonymity: Where practicable, interact with us anonymously or using a pseudonym.
To exercise these rights, please contact us using the details below. We may require identity verification before processing your request.
9. Complaints
If you have concerns about how we handle your personal information, please contact us at:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.
elevate your space with creative solutions and exceptional craftsmanship.
